{"id":40539,"date":"2026-04-08T16:23:55","date_gmt":"2026-04-08T14:23:55","guid":{"rendered":"https:\/\/nowycisco.polsoft.pl\/produkt\/cisco-zi-cr-ccx-zoom-callrec-for-ccx-edelivery\/"},"modified":"2026-04-27T10:00:17","modified_gmt":"2026-04-27T08:00:17","slug":"cisco-zi-cr-ccx-zoom-callrec-for-ccx-edelivery","status":"publish","type":"product","link":"https:\/\/sklep.polsoft.pl\/cisco\/produkt\/cisco-zi-cr-ccx-zoom-callrec-for-ccx-edelivery\/","title":{"rendered":"Cisco ZI-CR-CCX SolutionsPlus: ZOOM CallREC dla UCCX – eDelivery"},"content":{"rendered":"
\n

Cisco SolutionsPlus ZOOM CallREC for CCX – Nagrywanie Rozm\u00f3w<\/h2>\n

Cisco ZI-CR-CCX to rozwi\u0105zanie oferowane w ramach programu Cisco SolutionsPlus, kt\u00f3re integruje funkcjonalno\u015b\u0107 nagrywania rozm\u00f3w ZOOM CallREC z platform\u0105 Cisco Unified Contact Center Express (UCCX). Ten produkt, dostarczany elektronicznie (eDelivery), jest przeznaczony dla \u015brodowisk contact center wymagaj\u0105cych rejestracji i archiwizacji interakcji g\u0142osowych. Umo\u017cliwia spe\u0142nienie wymog\u00f3w compliance, wspiera kontrol\u0119 jako\u015bci obs\u0142ugi klienta oraz procesy szkoleniowe.<\/p>\n

\n

Specyfikacja i mo\u017cliwo\u015bci<\/h3>\n
    \n
  • Part Number<\/strong> – ZI-CR-CCX<\/li>\n
  • Nazwa produktu<\/strong> – CISCO ZI-CR-CCX Cisco SolutionsPlus:ZOOM CallREC for CCX – eDelivery<\/li>\n
  • Typ produktu<\/strong> – Oprogramowanie (eDelivery)<\/li>\n
  • Program Cisco<\/strong> – Cisco SolutionsPlus (rozwi\u0105zanie partnerskie walidowane przez Cisco)<\/li>\n
  • Integracja<\/strong> – Cisco Unified Contact Center Express (UCCX)<\/li>\n
  • G\u0142\u00f3wna funkcjonalno\u015b\u0107<\/strong> – Nagrywanie rozm\u00f3w w contact center<\/li>\n
  • Dostawca technologii nagrywania<\/strong> – ZOOM CallREC<\/li>\n
  • Model dostawy<\/strong> – Elektroniczna (eDelivery)<\/li>\n
  • Zastosowanie<\/strong> – Rejestracja interakcji g\u0142osowych, archiwizacja danych komunikacyjnych<\/li>\n
  • Cel biznesowy<\/strong> – Wsparcie zgodno\u015bci z regulacjami, monitoring jako\u015bci, szkolenia agent\u00f3w<\/li>\n
  • Kategoria (z danych \u017ar\u00f3d\u0142owych)<\/strong> – Oprogramowanie i Cloud > Antywirusy i Programy zabezpieczaj\u0105ce > Oprogramowanie Security Suites<\/li>\n<\/ul>\n<\/div>\n
    \n

    Zastosowania<\/h3>\n
      \n
    • Compliance regulacyjne<\/strong> – Automatyczne nagrywanie rozm\u00f3w w contact center w celu spe\u0142nienia wymog\u00f3w prawnych i bran\u017cowych, takich jak RODO czy MiFID II.<\/li>\n
    • Kontrola jako\u015bci obs\u0142ugi klienta<\/strong> – Monitorowanie i ocena interakcji agent\u00f3w z klientami w \u015brodowisku Cisco UCCX, identyfikacja obszar\u00f3w do poprawy.<\/li>\n
    • Szkolenia i rozw\u00f3j agent\u00f3w<\/strong> – Wykorzystanie nagra\u0144 rozm\u00f3w jako materia\u0142u szkoleniowego do analizy dobrych praktyk i b\u0142\u0119d\u00f3w, przyspieszaj\u0105c rozw\u00f3j kompetencji zespo\u0142u.<\/li>\n
    • Rozwi\u0105zywanie spor\u00f3w<\/strong> – Dost\u0119p do archiwum rozm\u00f3w w celu weryfikacji ustale\u0144, wyja\u015bniania nieporozumie\u0144 i rozstrzygania reklamacji klient\u00f3w.<\/li>\n
    • Audyty wewn\u0119trzne i zewn\u0119trzne<\/strong> – Zapewnienie dost\u0119pu do zarejestrowanych danych komunikacyjnych na potrzeby audyt\u00f3w i dochodze\u0144.<\/li>\n<\/ul>\n<\/div>\n
      \n

      Parametry techniczne<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
      Parametr<\/th>\nWarto\u015b\u0107<\/th>\n<\/tr>\n<\/thead>\n
      Part Number<\/td>\nZI-CR-CCX<\/td>\n<\/tr>\n
      Nazwa produktu<\/td>\nCISCO ZI-CR-CCX Cisco SolutionsPlus:ZOOM CallREC for CCX – eDelivery<\/td>\n<\/tr>\n
      Producent<\/td>\nCisco Systems (jako dostawca w ramach SolutionsPlus)<\/td>\n<\/tr>\n
      Typ produktu<\/td>\nOprogramowanie<\/td>\n<\/tr>\n
      Model dostawy<\/td>\nElektroniczna (eDelivery)<\/td>\n<\/tr>\n<\/tr>\n
      Integracja z platform\u0105<\/td>\nCisco Unified Contact Center Express (UCCX)<\/td>\n<\/tr>\n
      Funkcjonalno\u015b\u0107<\/td>\nNagrywanie rozm\u00f3w<\/td>\n<\/tr>\n
      Program partnerski<\/td>\nCisco SolutionsPlus<\/td>\n<\/tr>\n
      Technologia nagrywania<\/td>\nZOOM CallREC<\/td>\n<\/tr>\n
      Zastosowanie<\/td>\nContact Center, Compliance, Quality Assurance, Training<\/td>\n<\/tr>\n
      Kategoria (GPL)<\/td>\nOprogramowanie i Cloud > Antywirusy i Programy zabezpieczaj\u0105ce > Oprogramowanie Security Suites<\/td>\n<\/tr>\n
      Wymagane licencje<\/td>\nZale\u017cne od konfiguracji UCCX i wymaga\u0144 ZOOM CallREC (do weryfikacji na cisco.com)<\/td>\n<\/tr>\n
      Wsparcie techniczne<\/td>\nZgodne z polityk\u0105 Cisco SolutionsPlus i Zoom (do weryfikacji)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
      \n

      FAQ<\/h3>\n
      \n

      Czym jest Cisco SolutionsPlus ZI-CR-CCX?<\/h4>\n

      Cisco ZI-CR-CCX to rozwi\u0105zanie do nagrywania rozm\u00f3w, oferowane w ramach programu Cisco SolutionsPlus. Integruje ono funkcjonalno\u015b\u0107 ZOOM CallREC z platform\u0105 Cisco Unified Contact Center Express (UCCX), umo\u017cliwiaj\u0105c rejestracj\u0119 interakcji g\u0142osowych w contact center.<\/p>\n<\/div>\n

      \n

      Do jakich platform Cisco jest kompatybilne to rozwi\u0105zanie?<\/h4>\n

      Rozwi\u0105zanie ZI-CR-CCX jest dedykowane dla platformy Cisco Unified Contact Center Express (UCCX).<\/p>\n<\/div>\n

      \n

      W jaki spos\u00f3b dostarczane jest oprogramowanie ZI-CR-CCX?<\/h4>\n

      Produkt ZI-CR-CCX jest dostarczany w formie elektronicznej (eDelivery), co oznacza, \u017ce licencje i instrukcje instalacji s\u0105 przesy\u0142ane cyfrowo.<\/p>\n<\/div>\n

      \n

      Jakie s\u0105 g\u0142\u00f3wne zastosowania ZOOM CallREC dla CCX?<\/h4>\n

      G\u0142\u00f3wne zastosowania obejmuj\u0105 wsparcie zgodno\u015bci z regulacjami prawnymi, monitorowanie i popraw\u0119 jako\u015bci obs\u0142ugi klienta, szkolenie agent\u00f3w contact center oraz archiwizacj\u0119 rozm\u00f3w do cel\u00f3w dowodowych i audytowych.<\/p>\n<\/div>\n

      \n

      Czy kategoria „Oprogramowanie Security Suites” jest prawid\u0142owa dla tego produktu?<\/h4>\n

      Zgodnie z danymi \u017ar\u00f3d\u0142owymi, produkt jest sklasyfikowany w kategorii „Oprogramowanie Security Suites”. Nale\u017cy jednak pami\u0119ta\u0107, \u017ce jego podstawow\u0105 funkcjonalno\u015bci\u0105 jest nagrywanie rozm\u00f3w, kt\u00f3re mo\u017ce mie\u0107 r\u00f3wnie\u017c aspekty zwi\u0105zane z bezpiecze\u0144stwem danych i compliance.<\/p>\n<\/div>\n<\/div>\n

      Opis wygenerowany na podstawie danych Cisco i dystrybutor\u00f3w. Zweryfikuj specyfikacj\u0119 na cisco.com.<\/small><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Cisco ZI-CR-CCX to rozwi\u0105zanie Cisco SolutionsPlus, integruj\u0105ce funkcje nagrywania rozm\u00f3w ZOOM CallREC z platform\u0105 Cisco Unified Contact Center Express (UCCX). Produkt dostarczany elektronicznie (eDelivery), przeznaczony dla organizacji wymagaj\u0105cych rejestracji interakcji z klientami. Wspiera zgodno\u015b\u0107 z regulacjami, monitorowanie jako\u015bci obs\u0142ugi oraz rozw\u00f3j kompetencji agent\u00f3w contact center. Umo\u017cliwia archiwizacj\u0119 i zarz\u0105dzanie nagraniami.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"product_brand":[124],"product_cat":[137],"product_tag":[],"class_list":{"0":"post-40539","1":"product","2":"type-product","3":"status-publish","5":"product_brand-cisco","6":"product_cat-licencje-sieciowe-cisco","7":"desktop-align-left","8":"tablet-align-left","9":"mobile-align-left","11":"first","12":"instock","13":"taxable","14":"shipping-taxable","15":"purchasable","16":"product-type-simple"},"yoast_head":"\nCisco ZI-CR-CCX ZOOM CallREC for UCCX - Nagrywanie Rozm\u00f3w<\/title>\n<meta name=\"description\" content=\"ZI-CR-CCX to Cisco SolutionsPlus: ZOOM CallREC dla Cisco UCCX. 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